Effective Date: [07-07-2025]
At impactixLLC, we strive to ensure our customers are satisfied with the services provided. This Refund Policy explains the conditions under which refunds may be issued.
1. General Policy
1.1. Refunds are only granted in specific circumstances as outlined below.
1.2. No refunds will be issued for completed or delivered services unless due to negligence or failure to meet agreed-upon deliverables.
1.3. All refund requests must be made in writing to contacts@impactixservices.com within the eligible timeframe.
2. Eligibility for Refunds
2.1. Website Design & Development Services
- Refunds may be issued under the following conditions:
- Work has not commenced on the project.
- Significant delays (exceeding agreed timelines) caused by us without proper justification.
- Deliverables fail to meet the agreed specifications or scope outlined in the service agreement.
2.2. Maintenance Services
- Refunds may be issued under the following conditions:
- You cancel the service before any maintenance work has been performed.
- Maintenance issues caused by our team remain unresolved after reasonable attempts.
2.3. Digital Marketing Services (e.g., Facebook Ads)
- Refunds may be issued under the following conditions:
- Campaigns are not initiated after payment.
- Errors caused by our team result in failure to meet basic campaign deliverables.
- Refunds will not be issued for ad spend handled directly by third-party platforms (e.g., Facebook).
3. Non-Refundable Items
3.1. The following are non-refundable:
- Completed services or work already delivered.
- Domain names, hosting fees, or third-party tools purchased on your behalf.
- Changes in project scope initiated by the client after work has commenced.
- Client’s failure to provide required information or approvals in a timely manner.
4. Refund Process
4.1. To request a refund, please contact us at contacts@impactixservices.com with the following information:
- Name and contact information.
- Service purchased and invoice number.
- Reason for the refund request.
4.2. Once your request is received, we will review and respond within 7 business days.
4.3. Approved refunds will be processed within 10 business days via the original payment method.
5. Disputes
5.1. In the event of a dispute, we encourage clients to reach out to us directly for resolution before initiating chargebacks or legal action.
5.2. Disputes will be handled in accordance with our Terms & Conditions and governed by the laws of the United States .
If you have any questions or concerns regarding this Refund Policy, please contact us at:
